Terms of Service

2The service

My Maid Website provides websites for cleaning businesses. You answer a few questions about your business, we create a preview of your website, and if you subscribe, we host your website and give you a client panel where you can edit it, manage your domain, view messages sent through your website forms, and manage your billing.

My Maid Website is a business service. It is intended for businesses and sole traders, not for personal or household use.

3Your account

• You must be at least 18 and authorized to act for the business you sign up for.
• The information you give us must be accurate, and you must keep your account email up to date.
• Each account has one email address and one website.
• You log in using links we send to your account email. You are responsible for keeping access to that email secure, and for everything that happens in your account.
• Tell us straight away at contact email if you think someone has accessed your account without permission.

4Previews

Previews are free and come with no obligation to subscribe. A preview is only visible to people who have its link and is not published or indexed by search engines. We keep previews for 90 days, after which they expire and are deleted. We may also delete a preview earlier, for example when you subscribe using the same email address, or if it breaches these terms.

5Subscriptions and payment

• Our plans and prices are shown on our website and at signup. Prices may not include taxes, which are added where required.
• Subscriptions are paid in advance and renew automatically at the end of each billing period (monthly or yearly) until you cancel.
• Payments are taken by card and processed by our payment provider, Stripe. We do not store your full card details.
• Some plans include a domain, and others charge separately for one. What is included is shown when you choose your plan.
• You can switch plans in your client panel. When you move from monthly to yearly, the change happens straight away and you pay the difference for the remainder of the period. When you move from yearly to monthly, the change happens at the end of your paid year.
• We may change our prices. We will tell you at least 30 days before a price change affects your subscription, and you can cancel before it takes effect.
• Before a yearly subscription renews, we will email you a reminder.

6Failed payments

If a payment fails, we will email you and show a notice in your client panel, and we will try the payment again over the following days. If payment has still not been made after about 14 days, your website may be made unavailable. Your content is kept, and your website is restored as soon as payment is made.

7Cancellation and refunds

You can cancel your subscription at any time in your client panel. When you cancel, your subscription and website stay active until the end of the period you have already paid for, and you will not be charged again.

Payments are non-refundable, including for partly used billing periods, except where the law requires otherwise.

8Domains

Domains you already own. You can connect a domain you own to your website. It remains yours, and you are responsible for keeping it registered and renewed with your registrar.

Domains you get through us. If you get a domain through us, we register it on your behalf in our account with our registrar, and it is linked to your website.

• We renew the domain only after the related payment has been received. If payment is not made, the domain may be left to expire.
• After your first 12 months of paid service, you can ask us to transfer the domain to you. Contact us at contact email and we will help you move it to a registrar of your choice.
• If your subscription ends, the domain will not be renewed and will expire at the end of its current registration period, unless you have asked us to transfer it before then.
• We cannot guarantee that a particular domain name is available, and domain names are subject to the rules of the relevant registry.

9Your content

You keep ownership of the content you add to your website, such as your business details, text, photos, logo and reviews. You give us permission to store, copy, display and adapt that content as needed to host your website and provide our service.

You are responsible for your content. In particular, you confirm that:

• the information on your website is accurate and not misleading, including any prices, insurance or other claims about your business
• you have the right to use any photos, logos and text you upload
• any reviews you add are genuine reviews from real customers
• your website complies with the laws that apply to your business

10Our content

Our software, themes, templates, default website text and image library belong to us or our licensors. While your subscription is active, you may use them as part of your website. You may not copy them, use them on another website, or resell them.

The town and city names used for service areas come from the SimpleMaps US Cities Database.

11Acceptable use

You must not use My Maid Website to:

• break the law, or publish content that is unlawful, defamatory, misleading or offensive
• publish content that infringes anyone else's rights
• promote a business other than a genuine cleaning business you are authorized to represent
• send spam or collect personal information unlawfully
• interfere with, overload or try to gain unauthorized access to our systems or other customers' websites

We may remove content, or suspend a website, that breaches these rules.

12Website forms and results

Your website includes forms that let visitors send you quote requests and messages. We deliver these to your client panel and to your account email, but we cannot guarantee delivery in every case, so please check your client panel regularly.

You are responsible for responding to visitors and for how you use the personal information they send you. For that information, you are the controller and we process it on your behalf to provide the service.

We do not guarantee any particular number of visitors, inquiries, customers or search engine rankings.

13Suspension and termination by us

We may suspend or cancel your website or account if you do not pay, if you breach these terms, if your use of My Maid Website could cause harm or legal risk to us or others, or if we are required to by law. Where reasonable, we will tell you why by email and give you a chance to put things right first.

14After your subscription ends

When your subscription ends, your website goes offline and visitors see a page saying it is no longer available. We keep your website and account for 180 days. During that time, you can log in and reactivate by choosing a plan again, and your website will come back as it was. After 180 days, your website and account are permanently deleted. Billing records are kept by our payment provider, as required for tax and accounting.

15Availability and changes to the service

We aim to keep My Maid Website and your website available at all times, but we cannot promise uninterrupted service. There may be occasional downtime for maintenance, updates or reasons outside our control.

We improve My Maid Website over time and may add, change or remove features. If we make a change that significantly reduces what your plan includes, we will tell you in advance, and you can cancel if you do not want to continue.

16Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law.

Subject to that:

• we are not liable for any loss of profits, revenue, business, customers, data or goodwill, or for any indirect or consequential loss
• our total liability to you for all claims relating to My Maid Website in any 12-month period is limited to the amount you paid us in that period

My Maid Website is provided "as is". We do not promise that it will meet every one of your requirements or be free of errors.

17Your responsibility to us

If someone makes a claim against us because of your content or your use of My Maid Website in breach of these terms, you agree to cover our reasonable losses and costs arising from that claim.

18Changes to these terms

We may update these terms from time to time. If we make significant changes, we will tell you by email or in your client panel at least 30 days before they take effect. If you continue to use My Maid Website after that, the new terms apply. If you do not agree, you can cancel your subscription.

19Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute relating to them.

20Contact us

If you have any questions about these terms, contact us at contact email or write to Company name, business address.